Frequently Asked Questions

Ordering Online

How do I know if the garment I order will fit me correctly?

For questions about sizing, please view our size charts. If you are still unsure about how an item will fit, we will sell you a sample of the garment style that you are interested in, which you can then return within 30 days for a full refund, as long as the garment is in good, clean condition upon return.

How long will it take for my order to ship or be produced?
    • Most of the gear in the store are in-stock items and will ship within 1-2 business days.
    • Spot sublimated custom gear with added names and/or numbers will ship within 3-5 business days.
    • Custom sublimated gear, such as Team Canada replicas that are "Pre-Ordered" when you add them to your cart, will ship in 4-6 weeks.
If you are ordering gear that is on sale through a limited time offer with an associated timeline posted, please note that updates will not before the published committed date.
What is your return policy?

At VC we want you to enjoy wearing your ultimate gear as much as we enjoy making it. If you are not completely satisfied with the workmanship of our product, VC Ultimate will repair it, replace it, or refund your money. Quality issues must be brought to our attention within 10 business days of your gear being delivered.  We do not offer returns or exchanges on any custom products unless they have product defects or manufacturing errors.

Stock products from our store may be returned as long as they have not been worn or washed - please contact shipping@vcultimate.com to arrange a return, unless they have been customized with a name/number as per your request.

Can I change my order once it is placed?

In order to make sure that your gear is produced correctly, we do not allow any changes to your order once it has been approved. Once an order is placed with production, we will have to submit any additional unit requests as separate orders and surcharges may apply. You may not cancel aspects of a custom order once it has been approved.

How should I care for my VC gear?

All VC Ultimate products should be washed in cold water prior to being worn for athletic activity. Wash garments inside-out and hang to dry – do not dry-clean!

Team Orders

What is your minimum order?

Our minimum order is 12 units of any style for non-sublimated goods. You may mix any combination of men’s and women’s sizes (XS-XXL) within the 12 units, as long as they are the same design.

New custom sublimated orders have a minimum of 5 units and 1 unit for spot sublimation. Sublimated and spot sublimated reorders have a minimum order of 1 unit per style.

Smaller quantities of gear can be produced, depending on the style, but surcharges may apply. Contact VC with any questions about your reorder.

How much does standard shipping cost for team orders?

VC Ultimate ships orders via USPS, UPS, Canada Post, or through a local courier company if the order is staying within the Greater Toronto Area.

  • Within the GTA: $12 courier charge. (Next day service. Same day service can be arranged for $20.)
  • Within Canada: $0.75 - $1.75 per item, depending on total quantity (minimum package cost for orders under 12 units applies).
  • Australia / Japan: $4 per item, although minimum package fees for smaller orders requiring tracking may apply.
  • Online store shipping starts at $8.95 and is based on total order weight.
What format should I send you my logo artwork in?

For logo artwork, we prefer vector files created in Adobe Illustrator. High resolution .jpeg or .tiff files may also be acceptable, depending upon the sharpness of the lines and the simplicity of the design.

How long will it take for my order to be produced?
    • Sublimated gear – 4-6 weeks*
    • Spot sublimated custom gear - 1-2 weeks*
    • Non-sublimated custom gear – 3-4 weeks blank, 4-5 weeks printed*
*These turnaround times do not include shipping. Please contact VC any time to find out current production volume and timelines. Rush order processing may be available.
Where can I find your sublimation templates?

All templates are available on the product pages accessible under the Uniforms tab.

What are your payment terms?

Payment in full is required to begin processing your order. We do accept school purchase orders and will accept the payment terms of your educational institution.

About VC

What does VC stand for?
What is VC's history? What are the company's values?

Please visit the About VC section to learn more about where we came from and what we believe in. You can dig deeper in to VC news and opinions in our News & Blog section, as well.

What is VC's privacy policy?

VC Ultimate respects your personal privacy. We believe ensuring the security of your personal information is important. If we ask you to provide any personal information, we will tell you the purposes for which we intend to use that information. Your personal information is not lent or sold to anyone for any purpose. Please contact us at any time with questions.

 

If you have any additional questions, please don't hesitate to contact us at info@vcultimate.com. If you have suggestions for additional content for this FAQ page, please also let us know - we're here to help!

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