Frequently Asked Questions
Online Store Ordering
For questions about sizing, view the size chart or click the product link on each product's page. If you are still unsure about how an item will fit, rest assured that you can then return any in-stock item within 30 days for a full refund, as long as the garment is in good, clean condition upon return.
Most of the gear in the store are in-stock items and will ship within 1-2 business days. Spot sublimated custom gear with added names and/or numbers will ship within 3-5 business days. Custom sublimated gear, such as Team Canada replicas that are "Pre-Ordered" when you add them to your cart, will ship in 4-6 weeks. Items shipping internationally may be subject to customs processing and duties depending on the item's declared value. If you are ordering gear that is on sale through a limited time offer with an associated timeline posted, please note that updates will not be sent before the published committed date.
At VC we want you to enjoy wearing your ultimate gear as much as we enjoy making it. If you are not completely satisfied with the workmanship of our product, VC Ultimate will repair it, replace it, or refund your money. Quality issues must be brought to our attention within 10 business days of your gear being delivered. We do not offer returns or exchanges on any custom or mystery products unless they have product defects or manufacturing errors.
Stock products from our store not in the last chance, mystery, or face mask collections, or otherwise indicated as Final Sale may be returned as long as they have not been worn or washed - please contact email@example.com to arrange a return, unless they have been customized with a name/number as per your request.
In order to make sure that your uniforms are produced correctly, we do not allow any changes to your order once it has been approved. Once an order is placed with production, we will have to submit any additional unit requests as separate orders and surcharges may apply. You may not cancel aspects of a custom order once it has been approved.
If you're on a computer, the checkout page has a field located on the right where you can apply the discount to your purchase.
If you're ordering on a mobile device, the discount can be applied on the "Summary" drop down menu at the top of the checkout page.
If the discount code you're attempting to use isn't working, contact us at firstname.lastname@example.org and we'll do our best to sort it out!
All VC Ultimate products should be washed in cold water prior to being worn for athletic activity. Wash garments inside-out and hang to dry – do not dry-clean!
For security and fraud prevention purposes, we verify your billing address with the address registered on your credit card. If the billing zip/postal code you provide does not match the one that is registered to your card then the transaction will be declined and you will be asked to resubmit your address.
If your billing address is different from your shipping address, then you can provide these separately in the checkout to make sure you don’t run into the above issue.
If you have entered a correct billing address and the system still rejects your order, then we recommend that you reach out to your bank/card Issuer, to make sure they have the up to date billing information for you.
Our minimum order is 25 units of any style for non-sublimated goods. You may mix any combination of men’s and women’s sizes (XS-2XL) or standard and fitted within the 25 units, as long as they are the same design.
New custom sublimated orders have a minimum of 15 units or a $50 sublimated set-up fee will apply. New spot sublimated orders have a minimum of 5 units.
Need to reorder? No problem! We keep all of your information on file. Sublimated reorders have a minimum order of 5 unit per styles, although we do give teams we work with one opportunity per season to place an order as small as 1 unit/style.
Smaller quantities of gear can be produced, depending on the style, but surcharges may apply. Contact VC with any questions about your reorder.
VC Ultimate ships orders via USPS, UPS, Canada Post, or through a local courier company if the order is staying within the Greater Toronto Area.
- Within the GTA: $12 courier charge. (Next day service. Same day service can be arranged for $20.)
- Within Canada: $0.75 - $1.75 per item, depending on total quantity (minimum package cost for orders under 12 units applies).
- Within the USA: Starting from $1.50/item, with minimum $40 for orders less than $800 in value.
- Shipping rates outside of CAN/USA vary widely, please contact us for a quote.
For logo artwork, we prefer vector files created in Adobe Illustrator. High resolution .jpeg or .tiff files may also be acceptable, depending upon the sharpness of the lines and the simplicity of the design.
- Sublimated gear – 4-5.5 weeks
- Spot sublimated custom gear - 1-2 weeks
- Non-sublimated custom gear – 3-4 weeks blank, 4-5 weeks screen printed or spot sublimated
These turnaround times do not include shipping. Please contact VC any time to find out current production volume and timelines. Rush order processing may be available.
All templates are available upon request - please contact us at email@example.com for more information.
Payment in full is required to begin processing your order. We do accept school purchase orders and will accept the payment terms of your educational institution.
We require any issues and incorrect or missing order aspects to be reported within 10 business days of delivery. Our quality guarantee covers any product or manufacturing defects that occur within 60 days (this does not cover regular use wear and tear, or damage due to things like jumping over a fence to grab a disc/ball).
You can report any problems by using this form, or by contacting your rep or firstname.lastname@example.org
Team stores make it easier for captains/organizers to get uniform orders collected and paid for by a deadline. No more chasing after players for sizes or payment - a VC team store takes care of it all.
Delivery timeline. Even the most organized teams will need an extra 1-2 weeks to organize a team store. Why?
• 3D webmocks of each product need to be created
• Setting up the dedicated team store on the VC website
• Sending the information to players and making sure they order before the deadline
• 1-2 extra days for us to sort/pack your team store by order when everything is ready to ship
You can choose to have your orders compiled and bulk shipped to your team’s contact, which is why team stores available for uniform ordering only are closed to the public (we provide you with a password to send to your players with the order link).
If you want to have your team store open to fans too, or have players in different locations to ship to, we can set your team store to ship directly to each player (standard online store shipping rates apply).
Yes, we charge a $0.65/item handling fee as sorting and packing a team store takes substantially longer to do than an order placed via a standard order submitted by one team contact.
A Team Store is primarily meant to offer your players a direct online uniform and swag ordering opportunity. A Fan Shop is meant to offer your community of fans the chance to support your team by ordering team apparel.
Team uniform aspects such as your jerseys and shorts, as well as tank and long sleeve versions of your jerseys. Our designers can use your design to create any other custom apparel we offer, such as Revolution Hoodies and Training Pants, or we can work with you to create new design options for the additional items.
Unfortunately, no. Your team must commit to submitting a top-up order for aspects that don’t reach minimums before it is added to your team store.
The reasons for this are: It is a time investment on VC's part to prepare proofs and 3D webmocks for each product, and to set them up in the store. Canceling and refunding orders complicates the reporting and order processing process internally, creating significant extra work for the VC team, as well as a goodwill burden for your fans/our customers. In the end, when a customer order is canceled, it reflects poorly on VC.
Yes, and our designers are the best around! We do have some limitations around design, as some teams (not yours!) will take advantage of our designers' time or request concepts that aren’t well flushed out. Learn more here: https://www.vcultimate.com/pages/design-form
Each product offered will have the appropriate fields to enter names and numbers at the time of order. We can make these fields required for submission if players' names and numbers are mandatory.
It is your team’s responsibility to know what number each player is; changing numbers after ordering can lead to delays and mistakes.
If a player enters their name incorrectly we will offer them a 30% discount on a remake of the affected products as a courtesy. If the typo is VC’s internal error, a remake will be sent as soon as possible at no cost.
A bulk team store must have an end date so that we can compile and submit your orders to production at the same time, and ship them to your team contact together. The ideal time for a team store depends on how actively organized your team is; some teams have been able to close their stores in 48 hours, while others require a lot of wrangling and can take weeks.
It’s important to keep in mind that the production timeline for your uniforms does not start until after your team store is closed, reviewed and submitted for production - so the longer the ordering window, the later the delivery.
However, if your team has a proven market for apparel, we can keep Fan Shops with direct-to-customer ordering open indefinitely on products that do not have hard order minimums (like replica short sleeve jerseys) and hats/casual apparel with patches.
100% yes! We call this a “Wrangler Report” and it will show you who ordered what, in what size and with what number/name.
We provide this report 1-2 days before the intended closing of your store, at which point you will have one chance to extend the store closing date, as well as a final report once the store is closed.
We do not currently have the ability to show a “live” view of sales, but we’re working on it!
VC Ultimate respects your personal privacy. We believe ensuring the security of your personal information is important. If we ask you to provide any personal information, we will tell you the purposes for which we intend to use that information. Your personal information is not lent or sold to anyone for any purpose. Please contact us at any time with questions.