Time is money. We know we’ve broken a very serious copywriting rule by implementing a cliché in our writing, but in this case, it fits perfectly.
In our line of work, timelines are a top priority. After reading through your constructive feedback on our recent customer survey, failure to meet an established timeline ranks among the top reasons customers become frustrated.
In the end, it’s just simple math:
Timeline Transparency + Punctuality = Happy Customers
If you're happy, we're happy!
So, in order to be as transparent as possible, here are the standard timelines you can expect from us this summer. We are continuously striving towards perfection in hitting deadlines and we will continue working hard to achieve it.
It's important to note that every job is different and complicated; mistakes do happen and can cause delays. Every VC jersey is worked on by 14 different people* and, despite every one of those 14 team members caring about your order immensely, drops can happen. We've all been there on the field, right? However, it's even more important that you know we will fix our mistakes—every time—and we'll do our best to keep you posted along the way.
Note: Creating a team stores will usually add up to 1 week to your order to ensure your offering is 100% set, the web mockups for all your products are created, and the online store is set up.
TIPS TO HELP ORDER PROCESSING TIMES
WHY ARE CHANGES SUCH A BIG DEAL?
Changes are bad for two reasons: a) they increase the chance of errors and b) they cause delays in both production and our other orders as it takes the VC team about an hour to ensure any change (yes, even a "make my medium jersey a large") happens properly. The less time we are spending changing orders, the better we can serve both you and our other customers.
GET YOUR CUC GEAR BEFORE IT’S TOO LATE!
CUC is right around the corner! Here are the important dates to remember if you want to wear our top-quality, locally-made gear.
If necessary, rush orders may be possible after these dates, but surcharges will apply. Talk to us about in-stock options today! Email us at firstname.lastname@example.org
*The people who work to make your jersey dreams come true:
© 2018 VC Ultimate.
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