UP Cleats FAQ
What Is your return policy?
We provide free returns for UP Cleats within 10 business days of your order being delivered, provided they are in the original packaging and are unused.
Contact us at firstname.lastname@example.org and we will email you a paid return label to send the cleats back to us. Once received by us we will inspect the package and, if the above conditions are met, refund you the cost of the cleats.
Why are the cleats more expensive than on UP's website?
We are working with UP to offer our Canadian customers the exclusive opportunity to purchase cleats in Canadian dollars, and without the possible added cost or delay of customs clearance.
Why not use cleats made for other sports?
Soccer, lacrosse, and football cleats are all frequently used by ultimate athletes; however, UP Cleats are made specifically for Ultimate. They were designed by Ultimate players, which translates to lighter, more comfortable, durable cleats. The cleat pattern is built for lateral movement and explosive bids in ways that other cleats fall short. UP Cleats make Women’s shoe sizes as well as Men’s sizes, as one size does not fit all!
What surface are these cleats designed for?
UP Cleats were designed with an aggressive and effective stud pattern to be the best cleats for ultimate on grass fields, regardless of weather conditions while playing. While UP cleats may still be used on other surfaces effectively (not indoor fields), please be wary of possible extra damage caused by artificial surfaces.
How can I take proper care of my cleats?
UP Cleats' removable insoles were developed with comfort and support in mind, and to stay effective they must be allowed to dry naturally. Please remove your inserts after every use of your cleats, even on dry days, and allow both the insoles and your cleats to dry. If your cleats are wet or muddy, make sure to scrape off the mud and place newspaper inside of them, after removing the insoles, for optimal drying.
What materials are used for the cleat construction?
The outside upper part of the cleat is made of antibacterial, anti-mold, microfiber leather. Microfiber leather has a better appearance and durability than leather, as well as better stretch and recovery. Microfiber is considered the Green Product of the 21st century. The outsole or bottom of the cleat is made from Thermo Polyurethane (TPU), which is a very durable product, and extremely resistant to wear.