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For questions about sizing, please view our size charts. If you are still unsure about how an item will fit, we will sell you a sample of the garment style that you are interested in, which you can then return within 30 days for a full refund, as long as the garment is in good, clean condition upon return.
At VC we want you to enjoy wearing your ultimate gear as much as we enjoy making it. If you are not completely satisfied with the workmanship of our product, VC Ultimate will repair it, replace it, or refund your money. Quality issues must be brought to our attention within 10 business days of your gear being delivered. We do not offer returns or exchanges on any custom products unless they have product defects or manufacturing errors.
Stock products from our store may be returned as long as they have not been worn or washed - please contact firstname.lastname@example.org to arrange a return, unless they have been customized with a name/number as per your request.
In order to make sure that your gear is produced correctly, we do not allow any changes to your order once it has been approved. Once an order is placed with production, we will have to submit any additional unit requests as separate orders and surcharges may apply. You may not cancel aspects of a custom order once it has been approved.
If you're on a PC, the checkout page has a field located on the right where you can apply the discount to your purchase.
If you're ordering on a mobile device, the discount can be applied on the "Summary" drop down menu at the top of the checkout page!
If the discount code you're attempting to use isn't working, contact us at email@example.com and we'll do our best to sort it out!
All VC Ultimate products should be washed in cold water prior to being worn for athletic activity. Wash garments inside-out and hang to dry – do not dry-clean!
Our minimum order is 12 units of any style for non-sublimated goods. You may mix any combination of men’s and women’s sizes (XS-XXL) within the 12 units, as long as they are the same design.
New custom sublimated orders have a minimum of 10 units or a $50 sublimated set-up fee will apply. New spot sublimated orders have a minimum of 5 units.
Need to reorder? No problem! We keep all of your information on file. Sublimated reorders have a minimum order of 5 unit per styles, although we do give teams we work with one opportunity per season to place an order as small as 1 unit/style.
Smaller quantities of gear can be produced, depending on the style, but surcharges may apply. Contact VC with any questions about your reorder.
VC Ultimate ships orders via USPS, UPS, Canada Post, or through a local courier company if the order is staying within the Greater Toronto Area.
For logo artwork, we prefer vector files created in Adobe Illustrator. High resolution .jpeg or .tiff files may also be acceptable, depending upon the sharpness of the lines and the simplicity of the design.
All templates are available on the product pages accessible under the Uniforms tab.
Payment in full is required to begin processing your order. We do accept school purchase orders and will accept the payment terms of your educational institution.
VC Ultimate respects your personal privacy. We believe ensuring the security of your personal information is important. If we ask you to provide any personal information, we will tell you the purposes for which we intend to use that information. Your personal information is not lent or sold to anyone for any purpose. Please contact us at any time with questions.
If you have any additional questions, please don't hesitate to contact us at firstname.lastname@example.org. If you have suggestions for additional content for this FAQ page, please also let us know - we're here to help!
© 2019 VC Ultimate.
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